OFFBEND PRIVACY POLICY
Effective Date: July 6, 2025
Last Updated: July 6, 2025
OFFBEND Studios, Inc. ("OFFBEND," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit any OFFBEND-owned website or app—including offbend.com, shop.offbend.com, ob7.offbend.com, and future sub-domains—or otherwise interact with our content, products, or services (collectively, the "Services").
By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
1. Who We Are
OFFBEND Studios is the data controller for personal information collected through the Services. We do not currently assign a dedicated Data Protection Officer; privacy inquiries may be directed to hello@offbend.com.
2. Information We Collect
| Category | Examples |
|---|
| Identifiers & Contact Details | Name, postal address, email address, phone number, account username, unique device identifiers |
| Payment & Transaction Data | Card number, expiration date, billing address, purchase history, refund history (processed via Stripe) |
| Demographics | Age, gender, ZIP/postal code—if you choose to share them |
| Commercial Information | Products viewed, placed in cart, purchased, wish-listed, or returned; OB7 membership status |
| Internet / Technical Data | IP address, browser type, device type, operating system, referring URL, pages viewed, time on page, clicks, heat-map interactions |
| Geolocation Data | General location derived from IP address |
| Professional / Application Data | Résumés, portfolios, and work history if you apply for a job |
| User-Generated Content | Comments, ratings, messages to customer support, survey responses, Discord posts |
3. How We Collect Information
- Directly from you – account registration, checkout, newsletter sign-up, customer support, OB7 membership enrollment, event RSVPs.
- Automatically – cookies, pixels, tags, and similar technologies deployed through Google Tag Manager (GTM), Google Analytics 4 (GA4), RudderStack, and advertising pixels (e.g., Meta, TikTok, Pinterest) record device and usage data when you browse our sites or open our emails.
- From service providers & partners – payment processors (Stripe), fulfillment providers, advertising networks, analytics vendors, and social-media platforms.
4. How We Use Information
We use personal information—consistent with this Policy and applicable law—to:
- Provide, maintain, and improve the Services;
- Process payments and fulfill orders;
- Operate OB7 membership perks (e.g., discounts, movie-credit emails, Discord access);
- Send transactional messages (order confirmations, shipping alerts) and respond to inquiries;
- Deliver marketing communications, offers, and event invitations you may opt into;
- Personalize content and ads, measure campaign performance, and perform audience retargeting;
- Detect, investigate, and prevent fraud or security incidents;
- Comply with legal obligations and enforce our Terms.
5. How We Disclose Information
We share information only as necessary for the purposes above:
- Service Providers – payment processors, cloud hosting, shipping warehouses, customer-support platforms, analytics vendors, advertising networks, and email/SMS providers bound by confidentiality obligations;
- Affiliates & Business Partners – to streamline operations and co-branded projects;
- Legal & Safety – law enforcement, regulators, or courts when required or to protect rights, safety, or property;
- With Your Consent – for example, when you connect your account to a social service or participate in a joint promotion.
We do
not sell or rent your personal information for money. Certain cookie or pixel data may constitute "sharing" or "targeted advertising" under U.S. state laws; see Section 7 for opt-out choices.
6. Cookies, Pixels & Analytics Tools
We use first- and third-party cookies, tags, SDKs, and server-side pipelines to collect usage data:
- GTM/GA4 – site analytics, engagement metrics, error diagnostics;
- RudderStack – unifies event data across web, app, and backend systems;
- Advertising Pixels – Meta Pixel, TikTok Pixel, Pinterest Tag, Google Ads, and similar tools track conversions and help us serve more relevant ads.
You can control cookies via your browser settings, use industry opt-out tools (NAI, DAA), or install the
Google Analytics Opt-out Browser Add-on.
7. Your Choices & Rights
- Email Marketing – click "unsubscribe" in any marketing email or contact hello@offbend.com.
- Targeted Ads / "Do Not Share" – in applicable U.S. states you may opt out of cross-context behavioral advertising by using our "Cookie Settings" link in the footer or changing browser privacy settings (Global Privacy Control signal honored where required).
- Account Info – log in to update your profile, shipping address, or payment method.
- Data Subject Requests – residents of California, Colorado, Connecticut, Utah, Virginia, the EEA, UK, or other jurisdictions with privacy rights may request: access, correction, deletion, portability, or restriction of processing. Email hello@offbend.com with "Privacy Request" in the subject; we will verify your identity and respond within the statutory timeframe.
8. Data Security & Retention
We employ technical, administrative, and physical safeguards—including TLS encryption, access controls, and routine audits—to protect personal information. We keep data only as long as necessary to fulfill the purposes outlined here or to meet legal, tax, or accounting requirements.
9. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe we have done so in error, please contact us for deletion.
10. International Users
We are headquartered in the United States. If you access the Services from outside the U.S., you consent to the transfer and processing of your information in the U.S. and other countries that may have different data-protection rules.
11. Policy Updates
We may change this Privacy Policy from time to time. If we make material changes, we will post the updated policy and revise the "Last Updated" date. Continued use of the Services after changes means you accept the revised policy.
12. Contact Us
Questions, comments, or requests? Email hello@offbend.com or write:
OFFBEND Studios, Inc.
4432 Lucky Cir, Indianapolis, IN, 46203
We aim to reply within two business days.